Shipping & Returns
SECURITY
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input and the information we may send to our agents.
PAYMENT
At Ledge Lounger, we don’t just stand behind our products, we also do our best to provide a safe and secure online shopping experience. All online payment methods are securely processed through Braintree, and Paypal.com. Credit cards accepted are Visa, American Express, Mastercard, and Discover. We also accept check or money order. Your order will be held until the check is received in the mail.
SHIPPING POLICY
Ledge Lounger understands that getting your items quickly is important to you, so we make every effort to process your order quickly. Please review our shipping policies below. However, if expedited shipping or special arrangements are necessary, please contact customer service by phone (347.875.0356) or by E-Mail ([email protected]). We will be happy to assist you.
Please note all custom colors, custom logo or monogrammed pillows will require additional processing time.
Continental United States
Ledge Lounger uses multiple carriers to insure competitive rates on all shipments within the continental United States. Our lead-time is based on available stock and order quantity. Please E-Mail ([email protected]) to find out your estimated lead-time. You will be given a tracking number for your shipment via email when the shipping process has been begun for your order.
International
Ledge Lounger offers international shipping, however some restrictions do apply. If you need additional assistance, please contact customer service at 347.875.0356 or [email protected] We will be happy to assist you.
RETURN POLICY
If you are not 100% happy with your purchase from Ledge Lounger, you can return the product(s) for a full refund less a restocking fee of 15% within 30 days of purchase. For products purchased directly from our authorized dealers, their return policy applies to your purchase. Please contact them directly for information regarding their return policy.
The following is Ledge Loungers’ return policy for all purchases made through our website:
- You can return your product(s) up to 30 days from the original purchase date. All merchandise must be unused. If possible, please include a copy of original receipt of the purchase.
- An 85% refund (less the 15% restocking fee) of the price of the merchandise will be automatically applied to your credit card or original method of payment within 7 days once Ledge Lounger receives the merchandise back. Original and returning shipping costs are non-refundable, unless the merchandise was shipped incorrectly.
- No refunds will be given on merchandise returned after 30 days of the original purchase date.
- Please contact Ledge Lounger customer service team at (347.875.0356) to set up your return.
To avoid problems, please include a copy of your original receipt with the merchandise so we can process your return. Please note our return policy only applies to products purchased directly from Ledge Lounger via phone, or website.
